Continuous Process Improvement
Course id: 8862
Duration: 2 Day/ 5 H per day
introduction
| Inefficient or poorly defined processes result in lower productivity, lower quality and higher cost. Furthermore, in today’s highly competitive environment what worked yesterday is no guarantee of success today, even less so tomorrow. This workshop introduces participants to the fundamentals of process management and improvement. The workshop teaches the skills necessary to accurately and completely describe processes as a prelude to analysis and improvement. At the conclusion of this workshop, participants will be ready to become active members of Continuous Process Improvement teams. |
Prerequisites
| General management background |
Audience
| The workshop is intended for anyone interested in applying quality tools to manage and control business processes. There is no prerequisite for the workshop The workshop is ideal for preparing people to participate on Continuous Process Improvement teams |
Objectives
| At the end of the course participants will be able to: ? Learn how to identify and document key processes. ? Learn how to measure process performance ? Learn how to use the PDCA (Plan-Do-Check-Act) cycle to guide process improvement efforts. ? Identify root cause of poor performance, propose solution alternatives, select and implement the solution, evaluate the effectiveness of the solution, and standardize gains to prevent backsliding. ? Learn how to use basic quality tools including brainstorming, flowcharts, check sheets, run charts, histograms, control charts, cause-effect diagrams, Pareto charts, cause-effect trees, scatter diagrams, and Gantt charts. |
Content
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Trainers
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