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Supervising Others (Middle Management)
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Course id: 238
Duration: 3 days, 4 H per day

introduction

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Prerequisites

None

Audience

People in supervisory, middle management and management roles.

Objectives

By the end of this workshop, you should be able to:

  • Define requirements for particular tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path

Content

Day One:

- Introduction and expectations

- Workshop Objectives

- Identifying opportunities for improvement and growth

- Setting verbal expectations

 -Putting expectations in writing

- Setting Goals

  •     Understanding Cascading Goals
  •     The SMART Way
  •     The Three P’s
  •     Helping Others Set Goals

Assigning Work

  •     General Principles
  •     The Dictatorial Approach
  •     The Apple-Picking Approach
  •     The Collaborative Approach

 

Day Two:

 

Review

- Degrees of Delegation

  •     Level One: Complete Supervision
  •     Level Two: Partial Supervision
  •     Level Three: Complete Independence

- Implementing Delegation

  •     Deciding to Delegate
  •     To Whom Should You Delegate?
  •     Providing Instructions
  •     Monitoring the Results
  •     Troubleshooting Delegation

- Providing Feedback

  •     Characteristics of Good Feedback
  •     Feedback Delivery Tools
  •     Informal and Formal Feedback

- Managing Your Time

  •     The 80/20 rule
  •     Prioritizing with the Urgent-Important Matrix
  •     Using a Productivity Journal

 

Day Three:

 

- Review

- Resolving Conflict

  •     Using Conflict Resolution Process
  •     Maintaining Fairness
  •     Seeking Help from Within the Team
  •     Seeking Help from Outside the Team

- Tips for Special Situations

  •     What to do if you have been promoted from within the team
  •     What to do if you are leading a brand new team
  •     What to do if you are taking on an established team

- A survival Guide for New Supervisors

  •     Ask the Right Questions of the Right People
  •     Keep Learning

- Closing and Team Presentations

 

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