Professional Office Practices

Course id: 129
Duration: 3 days/ 4 H per day


Having effective administrative skills are essential in today’s work environment
Good administrative skills reduce the risk of “things falling through the cracks.”  Great administrative skills create exponential results that spot potential problems, overcome obstacles and leverage resources effectively.  




 People working at administrative positions, secretaries, executive secretaries and office managers, and/or people interested in filling similar positions.


 By the end of this course, participants will be able to:

  • Getting Organized
  • Manage their time more effectively
  • Prioritize their time so they can get it all done.
  • Complete Special Tasks (handing emails, itineraries, organize small and large meetings…etc.)
  • Communicate better with others by using verbal and none Communication Skills
  • Empowering self and others
  • Deal better with their managers 


 Day One:

1.Introduction and course objective

2.Getting organized:

  • Dealing with emails
  • Managing electronic files
  • Keeping track of the paper trail
  • Keeping your workspace organized
  • Using a To-Do-Book
  • The Extra Mile:  Adding Project Management Techniques to Your Toolbox

 Day Two:

1.Managing Time

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules
  • Goal Setting

 2.Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel Itineraries

 3. Verbal Communication Skills

  • Listening and Hearing:  They Are not the Same
  • Asking Questions
  • Communicating with Power


 Day Three: 

  1.Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What you Say, It’s How You Say It

2.Empowering Yourself

  • Being Assertive
  • Resolving Conflict
  • Making Decisions

3.The Team of Two

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

4.Dealing with Stress

  • Stress Management
  • Dealing with Heaving Workload