Certified Coach

Course id: TOCO
Duration: 6 Days


Coaching is a branch of knowledge and a practice that is an essential competence for any education professional. Coaching creates an appropriate environment for innate talents to stand out, for goals to be accomplished, and for visions to be realized. This happens no matter what the case is, whether an external coach helping a manager to improve his own skills, an internal coach directing a supervisor to more participatory style, or a director using coaching tools to achieve organizational strategy.


Professional trainers, learners and developers must rely on an increasingly complex set of skills. In case your job requires you to provide “coaching” to individuals, groups, teams and organizations, this training is a great assistance. This program aims to present needed practical techniques, not only to provide coaching to clients effectively, but also to measure and follow up on the progress. At the end of this training you will be able to return to your workplace and apply your own coaching tools.





This program is for trainers and educational & training consultants who participant in designing and provide training for customers, whether external or internal.


At the end of this training program you will be able to:

  1. Recognize Coaching and its benefits
  2. Know the importance of applying Coaching in organizations
  3. Recognize the 4 steps Coaching Map
  4. Recognize the important qualities for Coaching Dialogue
  5. Determine Coaching levels
  6. Realize how Coaching is important for your work and organization
  7. Recognize the differences between Dialogue and Discussion
  8. Engage in dialogue using Comprehensive Listening
  9. Discover 4 Steps model to support Coaching Discussions
  10. Use Dialogue Tools for context and framing
  11. Build and ask powerful question to discover the client’s thinking
  12. Use direct speech to support the client
  13. Recognize how credibility is important
  14. Recognize & follow Moral Guidelines
  15. Understand & support issues related to confidentiality
  16. Determine Primary and intended Coaching Discussion
  17. Present Coaching presence
  18. Evaluate Client Readiness
  19. Build necessary Rapport for Coaching
  20. Use Reflecting Feelings technique
  21. Use Speech Encouragers
  22. Prepare clients for Coaching
  23. Conclude Official and Unofficial Coaching Agreements
  24. Recognize Data Collection Sources and Methods
  25. Determine Data Collection Standards
  26. Use several Data Collections Tools
  27. Discover Data Collection Obstacles
  28. Organize and Sort Data
  29. Help the client to Identify current & future situation
  30. Help the client to set measurable goals
  31. Help the client to set up field assignments
  32. Help the client who is stuck
  33. Deal with client resistance
  34. Plan and apply Coaching Discussion
  35. Recognize what you should do through dealing with resistance and challenges
  36. Choose appropriate tools to Monitor Progress
  37. Invite others to Coaching
  38. Determine Lucrative Strategies
  39. Support the clients to use new Tools and Techniques
  40. Celebrate achieving goals
  41. Work successfully with internal and external Coaches
  42. Discover Coaching levels and its evaluating methods
  43. Develop evaluating measuring plan
  44. Apply Evaluating Learning Checklist
  45. Determine “Lessons learned”
  46. Deal with Challenging Coaching Scenarios
  47. Plan and conduct a final speech
  48. End the Coaching Process



Coaching in the workplace

Encouraging a Culture Applying Coaching

Where is Coaching in the System?

Coaching Map in 4 Steps & Activities for each step

Coaching Definitions, Roles & Dimensions

Elements of Intentional Coaching

How to Create a Coaching Plan for Self-Development?

Planning & Implementing a Coaching Program


Communicating Effectively

What Supports Effective Communication?

What is Dialogue?

Coaching Model in 4 Steps


Self-Evaluation for Listening

How to build Strong Questions?

How to create Support Dialogue?

8 Dialogue Tools for Context and Framing

4 Dialogue Tools for Paving the Way

Discovering Real-Time Data


Connect with the Client

15 guidelines for building credibility

What are the ethics of coaching

How to attend coaching and its goal

The appropriate relationship between the coach and client

Discover how to assess readiness

Use a Tool to Predict Organizational Change Readiness

How to Develop and Sustain Rapport

8 Guidelines for Reflecting Feeling Skills

4 Guidelines to Use Encouragers in best way

5 Guidelines to Observe Behaviors

How to draft Coaching Agreements


Assemble Plans

7 Data Collection Standards

Why Data Collection is Important?

Data Collection & Analysis

How to Evaluate Coaching Needs?

7 Data Collection Sources and Methods

Most Important Data Collection Methods in a Comprehensive Table

How to choose the Best Method to Collect Data?

12 Important Data Collection Obstacles

How to Sort Data?

How to Design & Take Actions?

The Coach as a Guide

Creating Full Work-Plan

Creating Tasks/ Work Materials

Coach as a Motivator

Use Process-Steps Worksheet

Coach as a Teacher


Continue and Support Progression

How to Help the Client who is Stuck?

Discovering Barriers & Strategies to help the Client who is Stuck

How to Deal with Resistance?

Signs of Discomfort & Resistance

8 Guidelines for Dealing with Resistance and Challenges

How to Monitor Client Progress?

Three Tools to Track the Progress

How to Extract Lucrative Strategies?

Importance of Achieving Goals Celebration


Have Results Shared

How to Measure Coaching Results?

5 Steps to Measure the Return on Investment

Discovering Coaching Levels Evaluation and Methods

How to Develop Measuring Plan?

How to Evaluate Coaching Provision Services?

Apply Self-Evaluating

5 Steps to Measure the Return on Investment

Sample Study about Calculating Return on Investment

What is the Continuous Improvement Process?

How to create “Lessons Learned” Work-Sheet

Applying Final Conversation Check List

Challenging Coaching Case Studies & Scenarios

Coach as a Monitor