Certified Performance Consultant

Course id: TOC
Duration: 6 Days


This program focuses on the skills and techniques necessary for consultants. Moreover, the program presents the consulting skills, behaviors and processes relevant to effective internal consultancy, including the actions that must be adopted to achieve the expected results, creating the objectives, managing the expectations and guiding the clients through this process, in addition to building credibility to affect the decision-making process and overcome the obstacles and resistance. The program also includes tests to find a way to face difficult situations, and the need to adopt effective strategies to handle complex administrative cases.




This program is for staffs in the human resources department and the consultancy training, who are asked to act in an advisory capacity, either with the clients and external clients, or with the companies in which they work. It is also for new professionals in an internal consulting role or those who want to prepare to take over this role in the future, in addition to the performance professionals and external consultants who want to perfect their own consulting skills.


At the end of this Training Program each Trainee will be able to:

  1. Recognize Factors which make the Consultant a Great Person
  2. Discover Challenges the Consultant will Face
  3. Determine the Consulting field to Specialize in
  4. Recognize the most Lucrative fields of Consulting
  5. Decide how much he wants to make annually
  6. Determine the Consultancy Skills the Consultant needs
  7. Evaluate your Consulting Efficiency
  8. Determine Consultant Skills and Knowledges
  9. Recognize Consulting Models
  10. Use The ITOT’s-D Consulting Model™
  11. Compare between 5 Consulting Models
  12. Recognize the difference between Internal & External Consultations
  13. Determine the difference between Training and Performance Consulting
  14. Overcome the Obstacles
  15. Determine who the Client is
  16. Determine when to start
  17. Determine how to Build and Sustain Rapport with Client
  18. Determine if the Client is ready or not
  19. Ask effective Questions
  20. Plan for Contract Meeting to decide starting point with Client
  21. Recognize various types of Pricing Structure
  22. Think about how to price in order to bring Value to work
  23. Create a Pricing Plan
  24. Recognize Data Collection Standards
  25. Choose suitable Data Collection Method for your project
  26. Discuss reasons why Data is important
  27. Determine Pros & Cons of Data Collection Methods
  28. Set up Exploratory Meeting with Client
  29. Make an effective Interview
  30. Determine the Factors influencing Work Performance
  31. Apply Participatory Analysis Techniques
  32. Conduct an Affective Meeting to Evaluate Feedback
  33. Deal with Client Resistance and other Difficult Behaviors
  34. Conduct Commitment Meeting to determine next Steps
  35. Design and apply Solution in effective way
  36. Determine Goals & Strategies
  37. Progress Monitoring
  38. Apply Final Check
  39. Recognize Participatory Analysis Techniques
  40. Determine Solving Obstacles Strategies & Tactics
  41. Conduct Debriefing Meeting
  42. Evaluate Consulting Services
  43. Evaluate Success
  44. Create Plan to invest in "lessons learned"
  45. Terminate Contract in Proper Way
  46. Create Important & Distinctive Strategic Plan
  47. Determine Top Ten Time-Wasting mistakes
  48. Understand 4 Strategies to Avoid symptoms of consultancy building syndrome
  49. Apply Proper Physical Health Plan
  50. Determine and work on Opportunities
  51. Determine the 5 Steps to deal with Client Challenges



Assessing the current strengths and identifying the skills requiring improvement.

Distinguishing between the many roles of internal consultants and the benefits of each.

A practical model to manage the consulting projects.

Practicing consulting specializations.

Personal negotiation strategy.

Creating the appropriate first impression.

Seeing the other point of view.

Understanding the dynamics of the group.

Presenting positive reactions.



The role of consultant and the scenarios surrounding him.

The complex role of the consultant and how to determine it.

The restrictions surrounding the consultant while performing his role.

The orders required to be met by the consultant, and are they always real?

The consultant’s options to perform his role efficiently.

The political game and the extent of its impact on the consultant.

The relations with the employers.


Communication Skills

Personal communication skills.

Assessing personal skills in communication and appreciating the significant importance of communication.

Self-assessment of personal communication skills.

Reading and using body language in communication.

Using the proper techniques in communication.

How to use the appropriate model and prepare the information to be presented.

Ensuring the presentation’s goal is achieved.

Choosing and using the presentation’s goal.


Group Discussions

Preparing the group discussions.

Participation of all parties.

Controlling the discussion through questions.

Summary tools.

Roles’ performance in group discussion.

Importance of first impressions.

Self-image and the projected image compared to the visible image.

Style and approach.

Dealing and different behaviors, the positive and negative ones.

Estimating the contribution you provide to your clients’ activities.

Approach of Dr. Stephen Covey for win – win consulting.

Final summary and planning to act.


Diagnosing Performance Problems

Sorting matters according to what is befitting of training and what is not with the performance analysis.

Reviewing other obstacles that may affect performance.

Performing an analysis for objectives.

Developing the performance plan.

Using the reference performance plan.

Determining how to include management problems within the analysis.


Working with the Executive Management Board

Building credibility and increasing influence.

Examining the influence style and the inventory incidents’ consultancy.

Identifying the mechanism to meet the institution’s needs.

Identifying steps to increase influence in cooperation with others.


Strategic Planning for the Consulting Experts’ Performance

Formulating the plan collectively.

Determining how to promote the consulting services to prospective clients.

Explaining and assessing the performance consultancy’s levels.

Completing the study of the strategic planning case.

Providing the real world tools, functional objectives, models and checklists that can be used directly upon professional preparation.

Using success strategies, including working within the organizational limits and providing feedback for senior leaders.


Implementing Performance Consulting

Identifying strategies and tactics.

Accomplishing the performance consulting inventory.

Summarizing and accomplishing your own work plan.


Upcoming Events

2024-09-08 Doha Register