ISO 9000

Course id: 240
Duration: 2


This course aims to equip individuals with the right understanding to apply the concepts in the new ISO 9000:2000 standards. The programme seeks to develop competency in the understanding and applications of the ISO 9000 standards. ISO 9000 is a management system designed to enhance your company's business procedures, increase the value of your products, improve your customer service, and your company's efficiency. The majority of industrialized nations in the world have adopted ISO 9000 as a means of doing business. The reasons for adopting these standards vary from customer driven demand to an internal need for continuous improvement. In any event, the benefits of a Quality Business System include a structured approach to both business process management and work practices. The purpose of our ISO-9000 services is to provide the necessary tools to interpret, document, and implement a Quality Business System that meets or exceeds the requirements of ISO-9000 Series of Standards. ISO 9001:2000 can be applied to any type of business, organization or industry. Over 75,000 organizations have adopted the ISO Standards in manufacturing, medical, transportation and a variety of service industries


General management background


Anyone, whatever the business or industry sector, who want to learn about the ISO 9000. This course is particularly relevant to managers and directors who are thinking or planning to implement the ISO 9000. It is both appropriate to public and private sector organisations. This course delivers a broad perspective of essential information on ISO 9000 and its associated benefits.


The course will enable delegates to understand:
  • What is ISO 9000
  • The ISO 9000 Quality System
  • ISO 9000 Requirements
  • Planning for ISO 9000 ISO 9000 Registration


What is ISO 9000
  • The concept and definition of Quality
  • The Total Quality Management and ISO 9000
  • The structure of quality management system
  • The benefits of quality systems The ISO 9000 Quality System
  • The role of ISO 9000 in quality management
  • The ISO 9000 family - models and guidelines
  • The ISO 9001 model and its 20 clauses
  • The differences between ISO 9001, ISO 9002, ISO 9003 ISO 9000 Requirements
  • The requirements of the ISO 9000 standards
  • How to assess your current quality level
  • The element assessment approach
  • The checklist assessment approach Planning for ISO 9000
  • How to plan for the ISO 9000 implementation and registration
  • The six steps to implementing the ISO 9000 Quality Assurance System
  • ISO 9000 documentation structure ISO 9000 Registration
  • Auditing
  • Internal and external auditing
  • The route to ISO 9000 registration
  • Continuous Quality Improvement
  • The seven quality improvement tools