If you cannot measure an activity, you cannot control it. If you cannot control it, you cannot manage it. Without dependable measurements, intelligent decisions cannot be made. Performance measurement is not simply concerned with collecting data associated with a predefined performance goal or standard. Performance measurement is better thought of as an overall management system involving prevention and detection aimed at achieving conformance of the work product or service to your customer's requirements. This course let you know:
- How well you are doing
- If you are meeting your goals
- If your customers are satisfied
- If your processes are in statistical
- control If and where improvements are necessary.This course provides you with a comprehensive, step-by-step explanation of how to develop performance measurements at any level within an organisation and how to evaluate their effectiveness. It lets you know how to determine what kind of measures it needs, provide you with guidance on what should be measured, show you how to set up a measuring system, and provides you with the tools that help you understand, manage, and improve what your organizations do.